Returns & Warranties

GET NOTICEABLE RESULTS OR YOUR MONEY BACK!

We are so confident that you’ll experience great results by using our products that we will refund 100% of your purchase if you're not satisfied within 30 days. We are willing to do this because we know you will be happy with your results.

30 DAY CHANGE OF MIND POLICY

Bought something and simply changed your mind? You have 30 days to return your purchase for a full refund, as long as the product is in an unused and resalable condition. Products must be returned in their original packaging, along with included accessories. Due to the health and safety concerns of some of our products, change of mind returns must be unopened with the seals intact. A change of mind return is sent back to us at your cost. To start the process and receive a return authorisation number, please contact us here and we'll be glad to help. There will be a minimum $30 charge for returns that are not defective,

90 DAY WARRANTY

All Light Therapy At Home products come with a 90 day warranty. Should your product cease to function correctly, we will send you a replacement 100% FREE!

This warranty covers up to three replacements in one year from the date you received your order. It does not cover physical damage from misuse or accidental damage.

REFUNDS (where applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (where applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

CANCELLATIONS

Cancellations must be requested in writing to customer service. Please note that we are focused on shipping your order as fast as possible, so the cancellation window is very small. Once the order reaches a certain point of the fulfilment process, we may not be able to cancel your order (Usually no more than 24 hours). But don't worry! Your order comes with a 30 day money back guarantee, so we encourage you to try the product. You can always return it if you're not happy with the purchase.

EXCHANGES (where applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer@lighttherapyathome.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please contact us if you have any questions.